FAQS

Frequently Asked Questions

Choosing a piece of art for your home is a personal and exciting experience. Whether you’re considering an original gold leaf painting, a beautiful fine art print or a hand-embellished print, I want you to feel completely confident in your choice.

Here you’ll find answers to some of the questions I’m most often asked. If there’s anything else you’d like to know, I’m always happy to help.

Choosing Your Artwork

What makes your original gold leaf paintings special?

Each of my original paintings is individually created by hand, inspired by my love of nature, wildlife and the beauty of the outdoors.

My signature use of hand-applied gold leaf brings a wonderful luminosity to each piece, catching and reflecting the changing light throughout the day.

I create artwork not simply to decorate a space, but to bring a sense of beauty, joy and connection to nature into your home.

Every original painting is a unique piece of fine art.

What is the difference between an original painting, a fine art print and an embellished print?

Original Paintings

An original painting is a one-of-a-kind artwork, individually painted by me and featuring my signature hand-applied gold leaf. Each original is completely unique.

Fine Art Prints

My fine art prints are high-quality reproductions of my original paintings, created to capture the beautiful colours, detail and character of the artwork.

They offer a wonderful way to enjoy my artwork in your home.

Embellished Fine Art Prints

An embellished print begins as a fine art print and is then individually enhanced with gold leaf by hand.

These additional artistic touches give each print its own distinctive character, offering something particularly special between a fine art print and an original painting.

Do your paintings and prints come framed?

Original Paintings

All my original paintings are sold beautifully framed, ready to display and enjoy in your home.

Fine Art Prints

My fine art prints are available both framed and unframed, giving you the flexibility to choose the finish that best complements your interior.

Embellished Fine Art Prints

My embellished prints are also available framed or unframed.

Can you help me choose the right artwork for my home?

Absolutely! Choosing art is a very personal experience, and I understand how important it is to find something you truly love.

Whether you’re considering the size of a painting, its colours or how it might complement your existing interiors, please feel free to get in touch.

I’d be delighted to help you find a piece that brings beauty, warmth and joy into your home.

Will the gold leaf look different in different lighting?

Yes, and that’s one of the things I love most about working with gold leaf!

Its reflective qualities allow the artwork to respond beautifully to changing light, creating subtle variations in warmth and luminosity throughout the day.

This gives each piece a wonderful sense of life and movement, making it a joy to live with.

Ordering & Worldwide Delivery

How much is shipping?

Original paintings:   Complimentary UK delivery; international shipping quoted individually.

Fine art prints, embellished prints and cushions:  Complimentary worldwide shipping.

Please note that any applicable import duties, customs charges or local taxes may be payable by the recipient.

How long will my order take to arrive?

I always aim to prepare and dispatch your order as promptly as possible. Delivery typically takes 7–10 days within the UK, depending on the artwork and framing selected. Made-to-order items and international deliveries may take longer.

You’ll receive an order confirmation by email once your purchase has been completed.

How will my artwork be packaged?

Your artwork will be carefully packaged to help protect it during its journey to you.

I understand how special it is to receive a new piece of art, and I want it to arrive safely and in beautiful condition, ready to be enjoyed.

Can I change my order after placing it?

If you need to make a change to your order, please email me as soon as possible at info@beckymilnorart.com.

Prints and cushions are made to order, and production normally begins within 24 hours.

I’ll always do my best to accommodate changes where possible. However, once an order has entered production, amendments may no longer be possible.

What should I do if my order hasn’t arrived?

If your artwork hasn’t arrived within the estimated delivery period, please contact me at info@beckymilnorart.com.

I’ll investigate the delivery and work with you to resolve the situation as quickly as possible.

If your order is confirmed lost in transit, I’ll arrange an appropriate replacement or refund.

Caring for Your Artwork

How should I care for my original painting or fine art print?

To keep your artwork looking beautiful for years to come, I recommend displaying it away from prolonged direct sunlight, excessive moisture and extreme temperature changes.

For framed artwork, gently dust the frame with a soft, dry cloth.

Avoid using cleaning products directly on the painted surface or gold leaf.

With a little care, your artwork can continue to bring beauty and enjoyment to your home for many years.

Returns & Customer Care

What if I’m not completely happy with my purchase?

I want you to absolutely love your new artwork.

If you have any concerns about your purchase, please contact me at info@beckymilnorart.com as soon as possible so I can help.

Returns and refunds are handled in accordance with my Refund Policy and your applicable consumer rights.

What happens if my artwork arrives damaged?

Every effort is made to ensure your artwork arrives safely.

In the unlikely event that your order is damaged during transit, please contact me as soon as possible at info@beckymilnorart.com.

If possible, include photographs of the damaged artwork and packaging.

I’ll work with you to arrange an appropriate replacement, repair or refund, depending on the circumstances.

I have another question. Can I contact you directly?

Of course!

I’m always happy to answer questions about my artwork, help you choose a piece for your home or discuss anything relating to your order.

Please email me at info@beckymilnorart.com and I’ll be delighted to help.

Thank you for considering my artwork. It means so much to know that something I’ve created might become part of your home.

With love,

Becky x